Shipping

Delivery Delays

Delivery during peak periods such as Public Holidays, Christmas and promotional periods can experience longer delivery times. Please contact our Customer Care team for any additional updates on your order. 

Australia Post may experience delivery delays and service impacts during peak periods, see their updates HERE

For the fastest delivery option we encourage customers to select Express Shipping at checkout on eligible orders (aerosol products excluded), and your order will be prioritised for delivery by Australia Post.

Track Your Order

Please contact our Customer Care Team should you have any queries or concerns relating to your order.

Free Delivery to anywhere in Australia

Receive Free Standard Delivery on all online orders placed in Australia. Free Delivery will be automatically applied at checkout. Available exclusively via online store: www.kimratan.com.au. Note, deliveries may take longer to arrive over promotional periods. KIMRA tan reserves the right to amend any promotional offer at any time. 

Shop Bundles & Save

Enjoy KIMRA tan Bundles at a discounted rate. Offer available while stocks last. Offer available via the KIMRA Tan online store only. This offer is subject to product availability. Personal shoppers only. No rainchecks. KIMRA Tan reserves the right to amend any promotional offer. Customers cannot amend any bundles. Promotion codes cannot be used for bundles. No further discounts will apply.

We’re currently experiencing dispatch delays of up to 2-4 business days. Please reach out to our support team at info@kimratan.com.au if you have any concerns.  

Australian Delivery

  • Standard Delivery (3-5 business days) is FREE for all orders. 
  • All orders are sent via Australia Post.
  • It is suggested you provide a delivery address where a person will be available to accept your delivery between 9 – 5pm. Otherwise your parcel will be redirected to the nearest post office / depot for collection.
  • For delivery to some rural and semi rural areas Australia Post has restricted delivery operations and no capability to deliver with signature.
  • Delivery to WA, TAS, NT and regional areas may take up to 7 business days.
  • Delivery during peak periods such as Public Holidays, Christmas and promotional periods can experience longer delivery times.

New Zealand Delivery

  • All orders are sent via Australia Post contracted services.
  • It is suggested that customers provide a delivery address where a person will be available to accept your delivery between 9 – 5pm. Otherwise your parcel will be redirected to the nearest post office / depot for collection.
  • All orders are dispatched by the next business day and delivered within 7 business days .

International Delivery (Canada, United States and United Kingdom)

  • All orders are sent via Registered International Post which means the item is fully trackable and will need to be signed for.
  • All orders are dispatched by the next business day and delivered within 15 business days (please note delivery to South Africa, Central America and South America may take up to 30 business days).
  • There may be the occasional customs or courier delay which could affect the delivery timeframe.

The data registered by the kimratan.com.au website in respect of an order will be conclusive proof of the whole of the transactions conducted between Kimra Tan and its customers. In the event of a dispute between Kimra Tan and its customer about an order made on the kimratan.com.au website, the data registered by Kimra Tan will be conclusive proof of the details of the transaction. If you do not receive a confirmation email within 24 hours of placing your order please contact us.

Australian Made

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